Global Shipping & Tracking
Delivery time and tracking visibility drive more refunds in ecommerce than product quality does. Shipping is therefore not a line item we pass through, it is chosen per lane, per parcel profile, and reported back to the customer automatically.
- Carrier chosen per destination, not one default
- Tracked services on every lane we quote
- Tracking written back to your store on dispatch
- Lane times quoted from your own parcel profile
Why one carrier is never the right answer
Carriers are not uniformly good. One is strong into a specific country and weak next door; another is cheap on light parcels and punishing above a weight break; a third has customs handling that clears reliably where others stall. A single default carrier means you are overpaying on some lanes and delivering badly on others, and you cannot see which is which.
We select per lane and per parcel profile instead. The carriers we work through appear on the homepage. None of that is a partnership claim, it is the set of networks your parcels actually move on.
What drives the delivery time you can promise
Three things, in order of impact: where the stock sits when the order arrives, the service level bought, and customs. The first dominates. Stock held in your customer's own region converts an international wait into a domestic delivery, and no amount of carrier optimisation matches that.
The same product ships faster from a warehouse in your customer's region
Express and economy on the same lane are different promises
Duties, thresholds and paperwork vary per destination and change
Weight and dimensions decide which services are even available
Validated on import, because a failed delivery costs both legs
Tracking that reaches the customer
A tracking number that only exists in a warehouse system is worthless. On dispatch, the number is written back against the order in your store, which fires whatever notification you already have set up, your template, your domain, your brand.
Where a parcel stops moving, the exception surfaces to your account manager rather than waiting for the customer to complain. That is the difference between finding out from a dashboard and finding out from a chargeback.
Someone is reading the exceptions
Tracking that only updates a status is not visibility. Shipments that stop moving are picked up here, against the order they belong to, before a customer writes in.
Photographed in the Neofulfill office in Shenzhen.
Global Shipping & Tracking FAQs
What delivery times can I promise my customers?
Is every shipment tracked?
Who pays import duties?
What happens when a parcel is lost?
Ready to hand over fulfillment?
Tell us your daily order volume and main markets. We come back with the routes and the per-order price your actual profile needs.