Terms and Conditions

Agreement

By using this website or engaging Neofulfill to provide services, you agree to these terms. Where we have signed a separate written service agreement with you, that agreement takes precedence over anything here that conflicts with it.

Our services

We provide dropshipping fulfillment, B2B and wholesale fulfillment, custom branding and private label services, and China sourcing, together with the warehousing, inventory preparation, quality control and freight those services require. The precise scope, rates and service levels applicable to you are set out in the quotation and service agreement we issue.

Quoted rates are indicative until confirmed against your actual SKU list, order profile and destination mix.

Your obligations

• You warrant that goods you send us are lawful to store, handle and ship in every jurisdiction involved.
• You must not send us counterfeit goods, goods infringing third-party intellectual property, or restricted or hazardous items without prior written agreement.
• You are responsible for the accuracy of the product data, weights, dimensions and customs classifications you provide.
• You are responsible for holding all licences and registrations your products require in the markets you sell into.

Prohibited goods

We do not handle weapons, ammunition, illegal drugs, counterfeit goods, live animals, human remains, or any item prohibited by the carriers or customs authorities in the origin or destination country. We may refuse or dispose of prohibited goods at your cost and will notify you when we do.

Inventory, risk and title

Title to goods stored with us remains with you at all times. Risk passes to the carrier on collection. We maintain reasonable warehouse insurance, but you are responsible for insuring the full value of your inventory while it is stored with us.

Stock discrepancies must be raised within 14 days of the relevant inventory report. We investigate and, where a discrepancy is attributable to us, credit the documented cost value of the goods.

Fees and payment

Fees are invoiced according to the rate card in your service agreement. Unless agreed otherwise, invoices are payable within 14 days. We may suspend services and withhold the release of goods where an account is materially overdue.

Shipping charges are billed at cost plus any handling fee stated in your agreement.

Liability

Our liability for loss of or damage to goods is limited to the documented cost value of the affected goods. We are not liable for indirect or consequential losses, including lost profit, lost sales, advertising spend or reputational harm.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

Termination

Either party may terminate on 30 days' written notice. On termination you must arrange collection or onward shipment of your remaining inventory within 30 days, and settle any outstanding balance. Storage charges continue to accrue until goods leave our warehouse.

Governing law

These terms are governed by the laws of the jurisdiction stated in your service agreement. Where no service agreement exists, disputes relating to use of this website will be resolved in the courts of that same jurisdiction.