Terms and Conditions

When do these terms apply?

They apply when you use this website. They also apply when you ask us to do work for you. We normally put the details of that work in a separate service agreement. Read that agreement first if it says something different from this page.

What work are we agreeing to?

That answer is written in your quote. It might be dropshipping fulfillment, wholesale fulfillment, branding, private label work or China sourcing. Warehousing, inventory preparation, quality control and freight may be part of the job too.

We then confirm the job in your service agreement. The agreement shows the scope, rates and service levels. A first quote is still an estimate. We confirm the rate after seeing your real SKU list, orders and destinations.

Here is a simple example. You ask us to ship three SKUs to the US and UK. We look at those three SKUs, those orders and those destinations. Then we confirm the rate. Your service agreement records that rate and the work behind it.

What do you need to do?

• Send goods that are lawful to store, handle and ship in every place involved.
• Do not send counterfeit goods or goods that infringe someone else's intellectual property.
• Tell us about a restricted or hazardous item before it moves. We must agree to handle it in writing.
• Check the product data you give us. Check the weights, dimensions and customs classifications too.
• Hold every licence and registration your products need in the markets where you sell them.

In practice, we both check the same details. You check that the product can be sold and shipped. We check the data we need to store it and move it. If an item needs special handling, tell us before it arrives.

What can you not send?

Do not send weapons, ammunition, illegal drugs, counterfeit goods, live animals or human remains. A carrier or customs authority may ban other goods on a particular route. We refuse those goods as well. If a banned item reaches our warehouse, we may refuse it or dispose of it at your cost. We will let you know.

Who owns the stock?

You do. The stock remains yours while it sits in our warehouse. When a carrier collects it, the risk passes to that carrier. We keep reasonable warehouse insurance, but you are responsible for insuring the stock for its full value.

Now suppose an inventory report looks wrong. Tell us within 14 days of that report and we will investigate. If the difference is our fault, we credit the documented cost value of the missing goods.

For example, the report says 500 units and your records say 498. Tell us which SKU and which report you mean. We check the receipts, picks and adjustments. If our handling caused the two-unit difference, we credit the documented cost value of those two units.

When do you pay?

We invoice from the rate card in your service agreement. Unless we chose another date together, payment is due within 14 days. If an account becomes materially overdue, we may pause the work and hold the goods.

For shipping, you pay the shipping cost plus any handling fee shown in your agreement.

So check the rate card when an invoice arrives. It shows the agreed fees. Check the service agreement too. Unless it names a different date, the 14-day payment period applies.

What if goods are lost or damaged?

Our liability is limited to the documented cost value of the affected goods. It does not include an indirect or consequential loss. For example, it does not include lost profit, lost sales, advertising spend or harm to reputation.

The law does not allow every liability to be excluded, and this page does not try to exclude it. Liability for fraud remains. Liability for death or personal injury caused by negligence also remains.

Imagine that one carton is damaged in our handling. We look at the affected goods and their documented cost value. We do not turn the claim into an estimate of future sales, profit or advertising performance. The limits above still apply.

How can either side stop?

Either side can end the service by giving 30 days' written notice. After that, pay any outstanding balance and move the remaining stock within 30 days. Storage charges continue until the stock leaves our warehouse.

That gives both sides a clear finish. We have the written notice. You have time to arrange collection or another warehouse. The stock is still stored during that period, so storage charges continue until it leaves.

Which law applies?

Your service agreement names the jurisdiction. Its laws govern these terms and its courts decide a dispute. If you do not have a service agreement, those same courts decide a dispute about this website.