Once you fill out our onboarding form, our team will reach out to you via WhatsApp to understand your needs. You’ll then receive access to your own dashboard, where you can sync your store, submit product quote requests, view live order statuses, download invoices, manage payments, and open after-sales tickets. From product sourcing to global delivery, we handle the heavy lifting, you focus on growth.
We serve fast-growing e-commerce brands, DTC stores, Amazon sellers, and B2B clients. Whether you’re dropshipping, doing wholesale, or fulfilling subscription boxes, our system adapts to your business model. We support both Shopify and WooCommerce integrations, and we also offer bulk fulfillment and Amazon FBA prep.
To ensure operational efficiency, we require a minimum of 10 orders per day. This allows us to dedicate proper resources, assign an account manager, and deliver high-quality service. If you’re growing and close to that threshold, feel free to reach out — we may still be able to help.
Our platform is built to streamline your logistics. You can:
Track order statuses and shipping updates
Submit product quote requests
Pay invoices securely
Monitor daily dashboards and alerts
Assign sub-accounts to team members
Report and track order issues via a built-in ticket system
It eliminates manual processes like CSV uploads and puts your entire fulfillment operation in one place.
Yes. Our ERP connects directly with major platforms like Shopify and WooCommerce. Once synced, your orders will flow into the NeoFulfill dashboard automatically, eliminating the need for spreadsheets or manual entry. You’ll also receive real-time alerts and status updates.
Our main warehouse is in Shenzhen, China, strategically located near top factories, Yantian Port, and Bao’an Airport. We also work with partner warehouses in Madrid (Spain), Berlin & Frankfurt (Germany), and Los Angeles (USA) to reduce shipping times and optimize delivery for international clients.
Our standard shipping times range from 3 to 12 days, depending on the destination and method. We offer multiple carrier options, including express and economy, and always look for the best route based on cost, speed, and reliability.
Yes, we provide “China-free” tracking numbers, which do not disclose the country of origin. This improves customer trust, protects your brand, and enhances performance on platforms like Facebook Ads and TikTok Ads.
We offer a 100% after-sales guarantee. If an order has issues — damaged items, delays, missing tracking — you can submit a ticket through the platform. Our team will review it and either refund, replace, or resolve the issue based on our policies. We aim to solve problems fast and professionally, so your brand stays strong.
Yes. Every client gets a dedicated account manager who supports you on sourcing, order tracking, warehouse coordination, returns, and scaling strategy. This person works closely with our team in China and will be your main point of contact, including in your WhatsApp group.
Absolutely. We source directly from trusted factories — not middlemen — and provide thorough quality checks before fulfillment. We also offer custom branding services such as logo printing, thank-you cards, custom boxes, and more to elevate your customer experience.
You can pay securely inside your dashboard after receiving your product quote and invoice. We accept Wise and bank transfer. Our invoices are transparent, and you’ll always have access to past payments and downloadable records from your platform.
NeoFulfill offers global fulfillment, fast shipping, quality control, and smart sourcing solutions. Built for e-commerce brands, DTC stores, and Amazon sellers — all managed through one powerful platform.
If you are facing any problem or you have any question then feel free to contact Us
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